Privacy Policy
Last updated: January 15, 2026
At Moventarioz, S.A. de C.V. (hereinafter, "the Company"), with registered address at Av. Paseo de la Reforma 505, Floor 35, Col. Cuauhtémoc, C.P. 06500, Mexico City, we are responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
1. Personal Data We Collect
For the purposes stated in this privacy notice, we may collect your personal data in various ways: when you provide it directly through our online forms, when you visit our website, or when we obtain information through other legally permitted sources. The personal data we collect includes: full name, email address, and message content that you send us through our contact forms. We do not collect sensitive personal data such as financial, patrimonial, ideological, health, sexual orientation, or ethnic origin data without your express consent.
2. Purposes of Data Processing
The personal data we collect is used for the following primary purposes necessary for the provision of our services: responding to your inquiries and information requests, providing the financial advisory and social support management services you request, following up on your case and keeping you informed of the status of your procedures, and conducting internal statistical analyses to improve the quality of our services. As secondary purposes, which are not necessary for the main legal relationship but allow us to provide better service, we may use your data to send you communications about new services, government support programs, or financial educational content we consider relevant to you.
3. Transfer of Personal Data
Moventarioz is committed to not selling, assigning, or transferring your personal data to third parties without your prior consent, except in cases expressly provided for by the LFPDPPP and its Regulations. We may share information with competent authorities when required by law, legal process, or duly substantiated government request. If it becomes necessary to transfer your data to third parties for the provision of our services, we will inform you in advance and request your consent when required by law.
4. ARCO Rights (Access, Rectification, Cancellation, and Opposition)
You have the right to Access your personal data in our possession, Rectify your data when inaccurate or incomplete, Cancel your data when you consider it is no longer required for any of the stated purposes, and Oppose its processing for specific purposes (ARCO Rights). To exercise these rights, you may send your request to privacidad@moventarioz.com, indicating your full name, address, a clear description of the data on which you wish to exercise your ARCO rights, and any other element that facilitates the location of your personal data. We will respond to your request within a maximum of 20 business days from the date of receipt.
5. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize the content we display. You can configure your browser to reject all cookies or to notify you when a cookie is sent. However, please note that some features of our website may not function properly if you disable cookies. For more detailed information about the cookies we use, please see our Cookie Policy.
6. Security Measures Implemented
At Moventarioz, we implement robust administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. Our systems comply with financial industry security standards and undergo periodic audits by specialized firms to ensure the integrity and confidentiality of your personal information.
7. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time to adapt it to legislative, jurisprudential developments, or changes in our internal practices. Any substantial changes will be published on this same page with the corresponding update date and, when required by law, we will notify you through the contact channels you have provided.
8. Contact Information
If you have questions, concerns, or wish to exercise your rights regarding the processing of your personal data, you may contact our data protection department at: privacidad@moventarioz.com. You may also visit us at our offices: Av. Paseo de la Reforma 505, Floor 35, Col. Cuauhtémoc, C.P. 06500, Mexico City, CDMX, Monday through Friday from 9:00 AM to 6:00 PM.